Terms of service

Welcome to Elva Naturals – Traditional Herbal Wellness Blend.

These Terms of Service govern your use of our website, social-media pages, customer-support channels, and any purchase made from Elva Naturals. By accessing our website, submitting an order, or communicating with us for a purchase, you agree to these terms.

Please read them carefully before placing an order.

1. About Elva Naturals

Elva Naturals provides traditional herbal wellness products through its website and authorised sales channels.

Our business details are:

Trade Name: Elva Naturals – Traditional Herbal Wellness Blend
Phone: 03055569931
Email: elvanaturals@gmail.com
Address: Elva Naturals, House Number 12, Street 3, Sector G-11/1, Islamabad 44000, Pakistan

2. Eligibility to Use Our Services

You may use our services only when you are legally capable of entering into a purchase agreement.

Customers under the legal age of majority should place an order only with the supervision and permission of a parent or legal guardian.

By placing an order, you confirm that:

• The information provided by you is accurate.
• You are authorised to use the selected payment method.
• You are purchasing the product for lawful personal use.
• You have reviewed the product information before ordering.

3. Product Information

We aim to present product descriptions, ingredients, quantities, packaging, images, prices, and usage guidance as accurately as reasonably possible.

However:

• Screen colours may vary slightly between devices.
• Packaging may receive minor design updates.
• Product appearance may vary slightly because of natural ingredients.
• Information may be corrected or updated without prior notice.

Any minor variation that does not materially change the product will not automatically qualify as a defect.

4. Herbal Wellness Disclaimer

Elva Naturals products are offered as traditional herbal wellness products.

Unless expressly stated otherwise, our products are not intended to:

• Diagnose a disease.
• Replace professional medical treatment.
• Provide emergency medical care.
• Guarantee a particular personal result.
• Replace a balanced diet or healthy lifestyle.

Individual experiences may vary depending on age, lifestyle, health condition, routine, product usage, and other personal factors.

Customers who are pregnant, breastfeeding, under medical treatment, taking medication, living with a diagnosed condition, or sensitive to any ingredient should consult a qualified healthcare professional before use.

Stop using the product and seek appropriate advice if an unexpected or adverse reaction occurs.

5. Product Usage

Customers are responsible for:

• Reading the product label.
• Reviewing the ingredient information.
• Following the suggested usage instructions.
• Checking for personal allergies or sensitivities.
• Storing the product according to the packaging instructions.
• Keeping the product away from children where appropriate.

Elva Naturals is not responsible for harm resulting from misuse, excessive consumption, unauthorised alteration, improper storage, or use contrary to the instructions provided.

6. Orders and Acceptance

Submitting an order does not automatically mean that the order has been accepted.

An order is considered accepted when it has been:

• Successfully confirmed by Elva Naturals.
• Approved for processing.
• Packed or handed over for delivery.

We may contact customers by telephone, SMS, WhatsApp, or email to confirm an order.

We reserve the right to reject, place on hold, or cancel an order where:

• Customer details cannot be verified.
• The address is incomplete or outside the service area.
• The product is unavailable.
• The price or product information contains an obvious error.
• Fraudulent, duplicate, suspicious, or abusive activity is suspected.
• Previous confirmed Cash on Delivery orders were repeatedly refused.

Any electronic order confirmation or communication may form part of the transaction record. Pakistan’s Electronic Transactions Ordinance recognises electronic records and communications within the applicable legal framework.

7. Prices and Payment

All prices are displayed in Pakistani Rupees unless stated otherwise.

Prices may change at any time before an order is confirmed. Once an order has been accepted, the confirmed price will normally apply unless there was an obvious technical or pricing error.

Available payment methods may include:

• Cash on Delivery.
• Bank transfer.
• Easypaisa.
• JazzCash.
• Other payment options displayed at checkout.

Customers are responsible for providing accurate payment information.

Elva Naturals will never ask customers to share passwords, PINs, card-security codes, or one-time passwords through phone, WhatsApp, email, or social media.

8. Cash on Delivery Orders

Cash on Delivery orders may require verification before dispatch.

Customers must:

• Provide a reachable phone number.
• Provide a complete delivery address.
• Be available to receive the courier.
• Pay the confirmed order amount at delivery.

Repeated refusal of verified parcels, fake ordering, or intentional misuse of Cash on Delivery may result in cancellation of future orders or restrictions on the customer’s access to our services.

9. Shipping and Delivery

Delivery times shown on our website or communicated by our team are estimates and not absolute guarantees.

Delivery may be affected by:

• Courier delays.
• Weather conditions.
• Public holidays.
• Remote delivery locations.
• Incorrect addresses.
• Security conditions.
• Operational disruptions.
• Events beyond our reasonable control.

Customers must inspect the parcel at the time of delivery where possible and contact us promptly if it appears damaged, opened, incomplete, or incorrect.

Detailed delivery terms may also be covered by our separate Shipping Policy.

10. Returns, Replacements and Refunds

All returns, replacements, and refunds are governed by our Return & Refund Policy.

Because herbal wellness products are intended for personal consumption, opened, used, unsealed, or partially consumed products are generally not returnable unless there is a verified defect or dispatch error.

Customers should review the Return & Refund Policy before placing an order.

Nothing in these terms is intended to remove any non-excludable right available to a customer under applicable consumer-protection law. Consumer-protection legislation can require businesses to disclose material purchase terms and avoid misleading practices.

11. Order Cancellation

Customers may request cancellation before an order has been processed or dispatched.

Once an order has been handed over to the courier, cancellation may no longer be possible. The customer may be responsible for delivery or return charges where the parcel was dispatched before the cancellation request was received.

Elva Naturals may cancel an order due to:

• Product unavailability.
• Pricing or listing errors.
• Failed verification.
• Suspected fraud.
• Courier limitations.
• Events beyond reasonable control.

Where a prepaid cancelled order qualifies for a refund, it will be processed according to our Refund Policy.

12. Promotions and Discount Codes

Promotions, coupons, bundles, gifts, and discount codes may be subject to separate conditions.

Unless clearly stated otherwise:

• Discounts cannot be exchanged for cash.
• Only one code may be used per order.
• Codes cannot be applied after an order has been confirmed.
• Promotions may have limited stock or expiry dates.
• Elva Naturals may withdraw or correct a promotion affected by error or misuse.

Free gifts and promotional items may not qualify for independent cash refunds.

13. Website Use

You agree to use our website and services lawfully and responsibly.

You must not:

• Attempt to gain unauthorised access to our website or systems.
• Introduce malware, viruses, scripts, or harmful code.
• Copy or misuse customer or business data.
• Interfere with website functionality.
• Place fraudulent or misleading orders.
• Impersonate another person.
• Use automated tools to scrape or misuse website content.
• Use our services for unlawful, abusive, or deceptive activities.

Unauthorised access, interference with systems, and certain forms of online misuse may also be restricted under Pakistan’s electronic-crime laws.

14. Intellectual Property

All content associated with Elva Naturals, including its:

• Brand name.
• Logo.
• Product names.
• Packaging.
• Product photographs.
• Graphics.
• Website design.
• Written content.
• Advertising material.
• Videos.
• Icons and visual elements.

is owned by, licensed to, or lawfully used by Elva Naturals.

You may not reproduce, modify, publish, sell, distribute, imitate, or commercially use our content without prior written permission.

Viewing the website does not transfer ownership or intellectual-property rights to the user.

15. Customer Reviews and Submitted Content

Customers may submit reviews, testimonials, comments, photographs, or other content where such features are available.

By submitting content, you confirm that:

• It is based on your genuine experience.
• It does not violate another person’s rights.
• It does not contain unlawful, abusive, misleading, or defamatory material.
• You have permission to submit any included photograph or video.

You grant Elva Naturals permission to display, reproduce, and use the submitted content for customer-support, website, and promotional purposes, subject to applicable privacy requirements.

We may remove content that is misleading, offensive, irrelevant, unlawful, or unrelated to a genuine customer experience.

16. Third-Party Services and Links

Our website may use or link to third-party services such as:

• Courier companies.
• Payment providers.
• Social-media platforms.
• Analytics services.
• Website-hosting providers.
• Advertising platforms.

These third parties operate under their own terms and privacy policies.

Elva Naturals is not responsible for the content, availability, security, policies, or independent actions of third-party websites or services.

17. Accuracy of Customer Information

You are responsible for ensuring that your:

• Name.
• Phone number.
• Email address.
• Delivery address.
• Payment information.
• Order details.

are complete and accurate.

Elva Naturals will not be responsible for failed delivery, additional courier costs, or delays caused by incorrect, incomplete, or outdated information provided by the customer.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Elva Naturals will not be liable for indirect, incidental, special, or consequential losses arising from:

• Website interruption.
• Courier delay.
• Improper product use.
• Reliance on general wellness information.
• Third-party service failure.
• Unauthorised access caused by the customer’s failure to secure their device or account.
• Events outside our reasonable control.

Where liability cannot lawfully be excluded, our responsibility will be limited to the amount paid for the product connected with the claim, except where applicable law requires otherwise.

Nothing in these terms excludes liability that cannot legally be excluded.

19. Indemnification

You agree to be responsible for reasonable losses, claims, or costs caused by your:

• Unlawful use of our services.
• Fraudulent order.
• Violation of these terms.
• Misuse of our intellectual property.
• Infringement of another person’s rights.
• Submission of unlawful or misleading content.

This section applies only to the extent permitted by law.

20. Force Majeure

Elva Naturals will not be responsible for delays or failure caused by circumstances outside its reasonable control, including:

• Natural disasters.
• Floods or severe weather.
• Government restrictions.
• Political or security disruptions.
• Strikes.
• Courier shutdowns.
• Internet or system outages.
• Supply-chain interruptions.
• Public-health emergencies.

We will make reasonable efforts to resume affected services when practical.

21. Suspension or Termination of Access

We may restrict or terminate access to our services where a customer:

• Violates these terms.
• Places fraudulent orders.
• Misuses Cash on Delivery.
• Threatens or abuses staff or delivery partners.
• Attempts to damage or compromise the website.
• Uses the service for illegal purposes.

Termination will not affect rights or obligations that arose before access was restricted.

22. Governing Law and Disputes

These Terms of Service are governed by the applicable laws of Pakistan.

The parties should first attempt to resolve any complaint through good-faith communication with Elva Naturals.

Where a dispute cannot be resolved informally, it may be referred to a competent authority or court having jurisdiction under applicable law.

23. Changes to These Terms

Elva Naturals may revise these Terms of Service to reflect:

• Business changes.
• Product updates.
• Payment or delivery changes.
• Website improvements.
• Legal or regulatory requirements.

The latest version will be posted with an updated date.

Changes will generally apply to future website use and future orders. Terms applicable to an already confirmed order will remain subject to the version and details communicated at the time of purchase, unless otherwise required by law.

24. Severability

If any section of these terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

The affected section will be interpreted or limited only to the extent required by applicable law.

25. Entire Agreement

These Terms of Service, together with our:

• Privacy Policy.
• Return & Refund Policy.
• Shipping Policy.
• Product instructions.
• Checkout information.

form the agreement between the customer and Elva Naturals regarding use of our website and purchase of our products.

26. Contact Information

For questions regarding orders, products, payments, complaints, or these Terms of Service, contact:

Trade Name: Elva Naturals – Traditional Herbal Wellness Blend
Phone: 03055569931
Email: elvanaturals@gmail.com
Physical Address: Elva Naturals, House Number 12, Street 3, Sector G-11/1, Islamabad 44000, Pakistan

By accessing our website or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service.