Shipping policy

At Elva Naturals – Traditional Herbal Wellness Blend, we carefully prepare every parcel to ensure your order reaches you safely, securely, and in good condition.

This Shipping Policy explains our order-processing procedure, estimated delivery times, shipping charges, parcel tracking, delivery attempts, and the steps to follow if an order is delayed, damaged, or missing.

1. Shipping Coverage

Elva Naturals currently delivers orders across Pakistan to locations supported by our courier partners.

Delivery is generally available in:

  • Islamabad and Rawalpindi
  • Major cities across Pakistan
  • Smaller cities and towns
  • Selected remote and rural locations

Certain areas may have limited courier coverage. Where delivery is unavailable, delayed, or subject to additional charges, our team may contact the customer before dispatch.

2. Order Processing

Orders are normally reviewed and processed within 1–2 business days after successful confirmation.

Processing may include:

  • Verification of customer details
  • Confirmation of the delivery address
  • Cash on Delivery verification
  • Product availability check
  • Secure packaging
  • Courier booking and dispatch

Orders placed on Sundays, public holidays, or outside regular working hours may be processed on the next business day.

3. Order Confirmation

Elva Naturals may contact customers through phone, SMS, WhatsApp, or email before dispatching an order.

Customers must provide:

  • A correct full name
  • An active phone number
  • A complete delivery address
  • City and postal code, where available
  • Nearby landmark or delivery instructions, where necessary

Orders with incomplete, incorrect, or unverifiable information may be placed on hold or cancelled.

4. Estimated Delivery Time

After dispatch, estimated delivery times are:

Islamabad and Rawalpindi: approximately 1–3 business days
Major cities: approximately 2–5 business days
Smaller cities and remote areas: approximately 4–8 business days

These delivery periods are estimates and not guaranteed delivery dates.

Delivery may take longer during:

  • Public holidays
  • Sales or promotional campaigns
  • Severe weather
  • Political or security disruptions
  • Courier operational delays
  • Remote-area delivery
  • Natural disasters or emergencies
  • High-volume shopping periods

5. Shipping Charges

Shipping charges, where applicable, will be displayed at checkout or communicated before order confirmation.

Shipping costs may vary depending on:

  • Delivery city or region
  • Parcel weight
  • Product quantity
  • Courier service
  • Promotional shipping offer

Any available free-shipping offer may be subject to minimum order value, selected locations, campaign duration, or other stated conditions.

6. Cash on Delivery

Cash on Delivery may be available for eligible orders and supported delivery locations.

Customers choosing Cash on Delivery must:

  • Confirm their order when contacted
  • Keep the provided phone number active
  • Be available to receive the parcel
  • Pay the complete confirmed amount to the courier
  • Avoid opening the parcel before payment where the courier does not permit open-parcel inspection

The courier rider may not carry change. Customers are encouraged to keep the exact payable amount available.

7. Prepaid Orders

For prepaid orders, dispatch begins after the payment has been successfully received and verified.

Customers may be asked to provide:

  • Transaction reference
  • Payment screenshot
  • Account-holder name
  • Order contact details

An unverified or incomplete payment may delay processing.

8. Dispatch and Tracking

Once an order has been dispatched, customers may receive tracking information through:

  • SMS
  • WhatsApp
  • Email
  • Courier tracking notification
  • Elva Naturals customer support

Tracking updates are managed by the courier company and may take several hours after dispatch to appear in the courier system.

A temporary delay in tracking updates does not necessarily mean that the parcel has not been dispatched.

9. Delivery Attempts

Courier companies generally make one or more delivery attempts depending on their service procedures.

The customer should:

  • Keep their phone switched on
  • Respond to courier calls
  • Provide clear location guidance
  • Arrange for someone to receive the parcel when unavailable
  • Pay the correct amount for Cash on Delivery orders

If the courier cannot contact the customer, the address is incomplete, or delivery is repeatedly unsuccessful, the parcel may be returned to Elva Naturals.

10. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address.

Elva Naturals will not be responsible for delays, failed delivery, or additional charges resulting from:

  • Incorrect house or street number
  • Missing area or sector information
  • Incorrect city
  • Invalid phone number
  • Missing landmark
  • Customer relocation after dispatch
  • Incorrect information submitted during checkout

A delivery address may only be changed before the parcel has been dispatched.

Once the order is with the courier, an address change may not be possible.

11. Refused or Unclaimed Parcels

A parcel may be returned to Elva Naturals when:

  • The customer refuses delivery
  • The customer is unavailable after repeated attempts
  • The customer does not answer courier calls
  • The address cannot be located
  • Cash on Delivery payment is not available
  • The parcel remains unclaimed at a courier facility

Customers requesting reshipment may be required to pay the previous delivery cost and the new shipping charge in advance.

Repeated refusal of confirmed Cash on Delivery orders may result in restrictions on future orders.

12. Delayed Orders

Delivery estimates may occasionally be affected by courier or operational conditions outside the reasonable control of Elva Naturals.

When an order is delayed, customers should contact us with:

  • Full name
  • Order number
  • Phone number used for the order
  • Tracking number, where available

Our team will review the shipment status and coordinate with the courier where reasonably possible.

A delayed parcel does not automatically qualify for a refund while it remains active and in transit.

13. Lost Parcels

A shipment may be treated as lost only after the courier completes its investigation and officially confirms that the parcel cannot be located or delivered.

For an eligible lost prepaid order, Elva Naturals may offer:

  • A replacement shipment
  • Store credit
  • A refund through an agreed payment method

The available resolution will depend on stock availability and the findings of the courier investigation.

14. Damaged, Opened or Tampered Parcels

Customers should inspect the parcel externally before accepting it where possible.

Do not accept a parcel that appears:

  • Severely damaged
  • Opened
  • Torn
  • Wet or leaking
  • Resealed without explanation
  • Materially tampered with

When a damaged or suspicious parcel is received, contact Elva Naturals within 48 hours of delivery and provide:

  • Clear photographs of the outer parcel
  • Photograph of the courier label
  • Clear photographs of the product
  • An unedited parcel-opening video, where available
  • Order and contact details

The issue will be reviewed under our Return & Refund Policy.

15. Incorrect or Missing Products

Customers should contact us within 48 hours when:

  • An incorrect product is delivered
  • An item is missing from the parcel
  • The received quantity is incorrect
  • The product differs materially from the confirmed order

Customers may be required to provide photographs or an opening video for verification.

After review, Elva Naturals may arrange an appropriate replacement, missing-item shipment, store credit, or refund.

16. Open-Parcel Delivery

Open-parcel inspection depends entirely on the courier company and the service selected for the shipment.

Unless explicitly confirmed in writing by Elva Naturals, customers should not assume that they can open or use the product before making payment.

Courier riders are not authorised to make decisions regarding product returns, refunds, guarantees, or complaints on behalf of Elva Naturals.

17. Product Packaging

All products are packed using reasonable protective measures suitable for normal courier handling.

The external shipping box, flyer, envelope, tape, or protective wrapping may differ depending on:

  • Order size
  • Product quantity
  • Packaging availability
  • Courier requirements

Minor damage to the external courier packaging that does not affect the sealed product does not necessarily make the product defective.

18. Discreet Packaging

Where appropriate, Elva Naturals may use secure and discreet external packaging.

However, the courier label may still contain information required for delivery, including:

  • Recipient name
  • Phone number
  • Delivery address
  • Order reference
  • Sender or fulfilment information

Customers requiring specific delivery instructions should contact us before dispatch.

19. Order Changes and Cancellations

Order changes or cancellations should be requested as soon as possible.

Changes may be accepted only before the order has been packed or dispatched.

Once the parcel has been handed over to the courier:

  • Cancellation may no longer be possible
  • Product quantity may not be changed
  • Delivery address changes may not be accepted
  • Shipping charges may remain payable

For further details, please review our Return & Refund Policy and Terms of Service.

20. Shipping Restrictions

Elva Naturals may refuse or cancel shipment when:

  • The delivery location is unsupported
  • Customer details cannot be verified
  • The order appears fraudulent
  • The address is incomplete
  • Courier restrictions apply
  • The product is unavailable
  • Delivery may violate an applicable restriction
  • Previous confirmed parcels were repeatedly refused

Where a prepaid order is cancelled by Elva Naturals before dispatch, an eligible refund will be processed according to our Refund Policy.

21. Events Outside Our Control

Elva Naturals will not be responsible for shipping delays caused by circumstances beyond its reasonable control, including:

  • Floods, earthquakes, or severe weather
  • Road closures
  • Government restrictions
  • Strikes
  • Security conditions
  • Courier disruptions
  • Internet or system outages
  • Public-health emergencies
  • Natural disasters
  • Supply-chain interruptions

We will make reasonable efforts to assist customers and restore normal delivery operations when practical.

22. Customer Responsibility

By placing an order, the customer agrees to:

  • Provide accurate contact and delivery details
  • Remain available during delivery
  • Respond to verification and courier calls
  • Inspect the parcel promptly
  • Report verified issues within the stated period
  • Follow the applicable return procedure
  • Avoid placing fake, duplicate, or misleading orders

Electronic order records and confirmations may be maintained as part of the transaction process under Pakistan’s framework for electronic communications and transactions.

23. Contact Elva Naturals

For order confirmation, tracking, delivery delays, damaged parcels, or shipping-related questions, contact:

Trade Name: Elva Naturals – Traditional Herbal Wellness Blend
Phone: 03055569931
Email: elvanaturals@gmail.com
Physical Address: Elva Naturals, House Number 12, Street 3, Sector G-11/1, Islamabad 44000, Pakistan

When contacting us, please include your full name, order number, phone number, and tracking number where available.

By placing an order with Elva Naturals, you confirm that you have reviewed and accepted this Shipping Policy.