Privacy policy
This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the choices available to you when you visit our website, communicate with us, or purchase our products.
By using our website or placing an order with Elva Naturals, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
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Place an order.
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Create or submit an account or form.
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Contact our customer-support team.
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Subscribe to promotional updates.
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Participate in a survey, giveaway, review, or promotional campaign.
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Communicate with us through phone, email, WhatsApp, social media, or another channel.
The information may include:
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Full name.
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Phone number.
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Email address.
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Delivery and billing address.
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City, postal code, and delivery instructions.
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Order and purchase details.
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Payment status and transaction reference.
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Messages, complaints, reviews, and support correspondence.
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Any other information you choose to provide.
We do not intentionally request unnecessary sensitive personal information.
2. Information Collected Automatically
When you access our website, certain technical information may be collected automatically through cookies, pixels, analytics tools, server logs, and similar technologies.
This information may include:
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Internet Protocol address.
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Browser and device type.
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Operating system.
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Approximate geographic region.
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Pages viewed and time spent on the website.
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Referring website or advertisement.
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Links, buttons, or products you interact with.
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Shopping-cart activity.
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Website errors and performance information.
This information helps us improve website functionality, customer experience, security, and advertising performance.
3. How We Use Your Information
Elva Naturals may use personal information to:
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Confirm, process, pack, and deliver orders.
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Contact you regarding order confirmation or delivery.
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Verify Cash on Delivery orders.
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Provide customer support.
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Manage returns, replacements, refunds, and complaints.
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Maintain transaction and business records.
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Prevent fraud, fake orders, misuse, and security threats.
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Improve our products, website, marketing, and customer experience.
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Send promotional messages where permitted or where you have agreed to receive them.
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Measure the effectiveness of advertisements and campaigns.
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Comply with lawful requests and applicable legal obligations.
We aim to use personal information only for legitimate business purposes connected to our products and services.
4. Order and Delivery Information
To complete an order, we may share necessary delivery information with:
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Courier and logistics companies.
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Order-verification representatives.
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Warehousing and fulfilment partners.
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Payment and mobile-wallet service providers.
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Website and e-commerce service providers.
Only information reasonably required to complete the relevant service should be shared.
Courier companies may contact you directly to confirm your location or complete delivery.
5. Payment Information
Depending on the payment method selected, payments may be handled by banks, mobile-wallet services, payment gateways, or other authorised service providers.
Elva Naturals may receive limited payment-related information, such as:
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Payment confirmation.
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Transaction status.
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Transaction reference number.
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Refund account or wallet details.
We do not normally receive or store complete bank-card credentials when payments are processed through an independent payment provider.
Customers should never send passwords, PINs, one-time passwords, or complete card-security details through phone, email, WhatsApp, or social media.
6. Cash on Delivery Verification
For Cash on Delivery orders, we may contact you through phone, SMS, WhatsApp, or email to:
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Confirm the order.
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Verify the delivery address.
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Confirm product quantity.
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Reduce fraudulent or duplicate orders.
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Coordinate delivery.
Orders that cannot be verified may be placed on hold or cancelled.
7. Marketing Communications
With your consent or where otherwise permitted, we may contact you regarding:
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Product launches.
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Special offers.
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Restock notifications.
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Educational or wellness-related content.
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Discount campaigns.
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Customer surveys.
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Order-related recommendations.
You may ask us to stop promotional communication at any time by replying with STOP, using an available unsubscribe option, or contacting us directly.
Stopping promotional communication will not prevent essential messages related to an active order, return, payment, or customer-support request.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
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Remember shopping-cart selections.
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Save website preferences.
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Keep the website secure.
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Understand visitor behaviour.
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Improve loading speed and functionality.
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Measure advertising results.
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Display more relevant advertisements.
You may control or disable cookies through your browser settings. Some website functions may not operate correctly when essential cookies are disabled.
9. Advertising and Analytics Partners
We may use third-party services to analyse website traffic and measure advertisements, including services provided by social-media platforms, search engines, website hosts, and analytics companies.
These providers may collect information through cookies, tracking pixels, or similar technologies in accordance with their own privacy policies.
Depending on the services used by the website, these partners may include platforms such as:
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Meta or Facebook.
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Instagram.
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Google.
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YouTube.
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TikTok.
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Website analytics providers.
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E-commerce and hosting platforms.
Elva Naturals does not control how an independent third party handles information outside our website.
10. When We May Share Information
We may share personal information with trusted service providers where reasonably necessary for:
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Website hosting.
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Order management.
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Payment processing.
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Delivery and logistics.
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Customer communication.
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Marketing and advertising.
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Analytics and performance measurement.
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Fraud prevention.
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Professional, accounting, or legal services.
We may also disclose information when:
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Required by applicable law.
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Necessary to respond to a valid legal request.
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Required to protect customers, staff, business operations, or public safety.
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Necessary to investigate fraud, abuse, or unlawful conduct.
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Connected to a merger, restructuring, sale, or transfer of the business.
We do not sell customer contact information as an independent mailing list to unrelated businesses.
11. Data Storage and Security
We use reasonable administrative, organisational, and technical safeguards designed to protect personal information against:
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Unauthorised access.
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Accidental loss.
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Misuse.
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Disclosure.
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Alteration.
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Destruction.
These safeguards may include access restrictions, account security controls, reputable service providers, secure systems, and internal handling procedures.
However, no online system, electronic transmission, or storage method can be guaranteed to be completely secure. Customers should also protect their devices, passwords, and account information.
12. Data Retention
We retain personal information only for as long as reasonably required to:
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Fulfil orders.
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Provide customer support.
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Maintain accounting and transaction records.
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Resolve complaints, returns, or disputes.
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Prevent fraud or repeated fake orders.
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Meet applicable business and legal obligations.
When information is no longer reasonably required, we may securely delete, anonymise, or restrict its use.
13. Customer Rights and Choices
Subject to applicable requirements and reasonable identity verification, you may contact us to:
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Ask what personal information we hold about you.
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Request correction of inaccurate information.
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Update your contact or delivery details.
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Withdraw permission for promotional messages.
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Request deletion of information that is no longer reasonably required.
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Raise a concern about how your information has been handled.
Certain information may need to be retained for transaction records, fraud prevention, dispute resolution, or legal obligations.
14. Children’s Privacy
Our website and products are not intentionally directed at children who are legally unable to make independent online purchases.
A parent or legal guardian should supervise any order placed for or by a minor.
We do not knowingly collect personal information from children for independent marketing purposes. If you believe a child has provided personal information without appropriate permission, please contact us.
15. Customer Reviews and User Content
When you submit a review, photograph, testimonial, video, comment, or other content, you should avoid including private information that you do not want displayed publicly.
We will not intentionally publish your private contact details as part of a customer review.
Where we wish to use identifiable customer content in advertising, we may request appropriate permission.
16. Third-Party Links
Our website or social-media pages may contain links to third-party websites, payment services, courier platforms, or social-media services.
This Privacy Policy applies only to information handled by Elva Naturals. We are not responsible for the privacy, security, or content practices of independent third-party services.
Customers should review the relevant third party’s privacy policy before providing information.
17. International Service Providers
Some website, hosting, analytics, communication, or advertising providers may operate systems or servers outside Pakistan.
As a result, limited information may be processed or stored in another country under the relevant provider’s terms, safeguards, and privacy practices.
We aim to work with established service providers and disclose only information reasonably necessary for the service being performed.
18. Legal and Regulatory Requests
Elva Naturals may preserve or disclose information when reasonably required to comply with applicable laws, lawful government requests, court orders, fraud investigations, cybersecurity requirements, or the protection of legal rights.
Pakistan’s official legal framework includes legislation addressing electronic activity and cybercrime, while national data-governance policy continues to develop. (Ministry of IT & Telecommunication)
19. Changes to This Privacy Policy
We may update this Privacy Policy when:
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Our website or business practices change.
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New payment, delivery, advertising, or technology providers are introduced.
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Legal or regulatory requirements change.
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Additional privacy protections are adopted.
The revised version will be posted with an updated “Last Updated” date. Continued use of the website after an update means the revised policy will apply to future interactions.
20. Contact Elva Naturals
For privacy questions, correction requests, marketing opt-outs, or concerns regarding personal information, contact:
Trade Name: Elva Naturals – Traditional Herbal Wellness Blend
Phone: 03055569931
Email: elvanaturals@gmail.com
Physical Address: Elva Naturals, House Number 12, Street 3, Sector G-11/1, Islamabad 44000, Pakistan
When submitting a privacy-related request, please provide enough information for us to verify your identity and locate the relevant order or communication.
By accessing our website, contacting Elva Naturals, or placing an order, you acknowledge that you have read and understood this Privacy Policy.